Last updated: October 23, 2026
Spin City Laundry (“Spin City,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit spincityfl.com, contact us, or use services connected to our website.
Information We Collect
The information we collect depends on how you interact with us.
Information you provide
You may provide personal information when you contact us, create an account, schedule laundry services, submit a refund request, request a loyalty card transfer, or otherwise communicate with us. This may include:
- Your name, email address, and phone number.
- Your billing, pickup, and delivery addresses.
- Account details and communication preferences.
- Order details, laundry preferences, and delivery instructions.
- Information needed to investigate refunds or transfer loyalty card balances.
- Messages, feedback, and other information you choose to provide.
Please provide only the information needed to handle your request.
Payment information
When you pay electronically, payment information may be collected and processed by a payment service provider. Information available to us depends on the payment system used and may include transaction details, payment status, and limited card information.
Information collected automatically
When you visit our website, we and our website service providers may collect information such as your IP address, browser type, device information, pages visited, referring website, and the date and time of your visit.
Location information
If you allow your browser to share your location, our location finder may use that information to help you find a nearby Spin City location. You can manage location permissions through your browser or device settings.
How We Use Your Information
We use personal information to:
- Provide and manage laundry services, pickups, and deliveries.
- Process payments, refunds, and loyalty card requests.
- Respond to questions and provide customer support.
- Send account, order, pickup, and delivery updates.
- Maintain and improve our website and services.
- Protect against fraud, misuse, and unauthorized activity.
- Send promotional communications where permitted by law and consistent with your preferences.
- Meet legal obligations and resolve disputes.
How We Share Information
We may share information with service providers that help us operate our business, including providers of website hosting, scheduling, payment processing, delivery, customer support, online forms, and communications.
We may also share information:
- When necessary to comply with law, legal process, or a lawful government request.
- To protect the rights, property, or safety of Spin City, our customers, or others.
- In connection with a merger, acquisition, financing, or sale of all or part of our business.
- At your direction or with your consent.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website features, remember preferences, and understand website usage.
You can block or delete cookies through your browser settings. Disabling some cookies may affect how the website works.
Third-party features, such as maps, scheduling tools, and embedded content, may also collect information under their own privacy policies.
Email, Phone, and Text Communications
We may contact you about inquiries, accounts, payments, or laundry services using the contact information you provide.
You can unsubscribe from promotional emails using the unsubscribe link in those messages. If you receive text messages, follow the opt-out instructions provided in the message. Message and data rates may apply.
Opting out of promotional communications does not necessarily stop essential service messages, such as order confirmations or responses to your requests.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet legal, accounting, or reporting obligations. Retention periods vary depending on the information and the reason it was collected.
How We Protect Information
We use reasonable safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure.
Your Choices and Privacy Requests
You may contact us to request access to, correction of, or deletion of your personal information. Depending on where you live and which laws apply, you may have additional privacy rights.
We may need to verify your identity before completing a request. Some information may need to be retained for legal obligations or other permitted purposes.
To submit a privacy request, email support@spincityocala.com.
Children’s Privacy
Our website and online services are intended for a general audience and are not directed to children under 13. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
Third-Party Websites and Services
Our website may link to third-party websites or services, including scheduling platforms, online forms, payment services, maps, and social media. Their privacy practices are governed by their own policies. Please review those policies before submitting personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Where required by law, we will provide additional notice.
Contact Us
For questions about this Privacy Policy or how we handle your personal information, contact:
Spin City Laundry
Website: spincityfl.com
Email: support@spincityocala.com
Phone: 1-866-352-WASH
Contact page: spincityfl.com/contact-us